Frequently Asked Questions MaxClerk

Q: Do I need to pay for Registration?
A: No, registration is completely free; you just need a valid email address
 
 
Q: I'm an employer, I need to know the whole process for my campaign
A: please check in Employer guideline (open here)
 
 
Q:I'm a worker,I need to know the whole process for completing a successful job?
A: please check in worker's guideline (open here)
 
Q:How To Update My Profile: 
A:Go setting page opening on your profile . you can go (open here)
scrolldown page you see edit profile.
 
Q: How To Update My Payment Profile?
 
A: Go Account Setting> Payment Profile> Update it,.you can go directly from here: (open Here)
 
 
Q: Are there any Deposit & Withdraw fees?
A:Yes But for  limited time Only :-)
For our site maintenance and administration expenses fees are mentioned bellow:
 
2% fees will be charged from the total amount of withdraw requested. 
2% fees will be charged from the total amount of deposit. 
But you can save/ waive these fees by inviting only ____ Friends.
Then you will never be Charged for any Withdraw & Deposit fees forever. :-)
 
Q: How Many Days Take to Process Payment ?
A:You acknowledge MaxClerkis Micro Jobs Marketplace. Purchases are credited as deposits for the purpose of spending on freelance work. You may request a refund of the unspent principal amount of your transaction (less applicable transaction fees) within fourteen (14) days of the date that we receive all necessary information and payment for funds and services. To request a refund
 
Withdraw: withdrawal will be send 1-7 days. you must fill-up valid payment information.
 
Q;My payment status is paid but payment not received. How to do now?
A;Contact support immediately or live chat support ( live chat is the best)
 
 
Q: What is Wallet Balance and cash balance?
 
A: Wallet Balance is total amount of vouchers and refunds by system,which is non-withdraw able  but can be use on site to start a new campaign .
   Cash balance is a total amount of earning by jobs ,referrals and deposits,which can be withdraw / cash out or start a new campaign, also to generate vouchers
 
 
Success rate
 
Q: What is Success rate?
A: Success rate is an important part for worker reputation and  working experience.
You must Accept the job only which you are capable to complete ,
Submitting Wrong proof will be result marked you Not satisfied and you success rate will be down.
You must maintain your success rate above 25%
 
 
Q: How success rate calculated?
A: success rate calculated on your Satisfied & Not satisfied task which you have done since you have joined.
If you have Not Satisfied jobs more than Satisfied Jobs? Your Success rate will be down. 
You must maintain Your success rate all the time by selecting job only which you are capable to do.
(Pending task doesn't not count in success rate calculation)
 
 
Q:I can not do any job as it says my success rate is down?
Success rate goes below 25% will not be able to submit task or withdraw funds automatically by system.
if you think Employer misstated you? and you can not do anymore job by system
Contact Support with Job details we will do investigation on your proof and if you are right?we will reset your success-rate.
you must select the job carefully and submit the correct proof since you have two chances to do it.
 
Membership level 
 
Q: What are membership levels and benefits? 

  1. New Seller member : when you joined the site you are basic member
    New Seller will be charged for deposit & withdraw fees

  2. Two Level Seller member : When you invite minimum ___ friends you become silver member
    Two Level Seller will not be charged for any deposit and withdraw fees

  3. Top Rated member: when you invite Minimum___ x10 friends.you become golden member
    Top Rated members get free gifts from administration(ex vouchers or free campaigns)
    Top Rated members will not be charged for any deposit & withdraw fees
 
 
Referral system 
 
Q: What is referral system ?how can I earn by refer friends? 
A: please check the complete referral system open here  to know how you can make money everyday!
 
 
Bonus
 
Q: What is Signup-Bonus and How can I use it ?
A: When you signup you will get $0.10 signup Bonus deposited in your wallet balance instantly.
Signup bonus can be use to start a new campaign.
 
 
Login
 
Q: I was not log-in since long, my account will be suspended?
No, But you must be log-in once in 30 days or your balance will be expired,account will never suspended.
Even you are not completing any job , you can just log-in and log-out once in 30 days into your account
so the system will keep your account active and we will be sure that you are still active with our site.
 
 
Vouchers / Coupons
 
Q: How can I use Voucher or Coupon?
 
Generate or Redeem a Voucher
Member can generate a voucher if they have sufficient balance in their withdraw able balance.
Voucher are free of cost to generate or redeem.
Generated voucher  can be use for later for redeem and site use only.
Generated voucher code will be one time use only. Valid for 1 year.
Voucher code will be emailed to member.
Member can  Send this code to their friends or gift  or to share balance.
 
 
Q: I have another question, can i contact you?
A: We will be happy to assist you for any issue or guideline related to our site
If you are a member ? please login and contact us by open a ticket,we will reply you at earliest.
If you not a member yet? you can still contact us by opening contact from top menu.
 
 
Thank you,
MaxClerk.com

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